Multi-Channel Ticket Intake
Raise tickets via email, WhatsApp, mobile app, QR code or web portal, all captured in one unified system.
One inbox, every channel
- Email, app, WhatsApp, QR, portal
- Auto-categorisation
- Unified ticket queue
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Helpdesk & Ticketing
AI-Powered Helpdesk & Ticketing for Smart Operations
Raise, assign and resolve tickets faster with automation, real-time tracking and AI-driven workflows across every team.
FMS Platform
Resolve Every Ticket, End-to-End
Capture, assign and close service requests in real time with full visibility, automation and intelligent routing.
Business Value
Intelligent Helpdesk Operations Start Here
Move from scattered complaints to AI-led ticketing with auto-assignment, real-time updates and smart resolution.
Capture requests from email, WhatsApp, QR, app and web portal in one centralised system with full traceability.
Auto-assign tickets, set SLAs and trigger escalations to resolve issues quickly without manual follow-ups.
Track tickets, teams and SLAs live with dashboards, analytics and AI-powered performance monitoring.
Core Capabilities
All You Need to Manage Tickets at Scale
Manage helpdesk operations across locations with a flexible system that scales as your service grows.
Smart Auto-Assignment
Auto-route tickets to the right team or technician based on skill, location, priority and workload.
Right ticket, right person
- Rule-based routing
- Skill and location mapping
- Workload balancing
SLA & Escalation Engine
Define SLAs, track breaches in real time and trigger multi-level escalations automatically.
Never miss an SLA
- Custom SLA policies
- Auto-escalations
- Breach alerts
AI Ticket Intelligence
Use AI to classify, prioritise and suggest resolutions based on past tickets and recurring patterns.
Smarter every ticket
- Auto-classification
- Resolution suggestions
- Pattern detection
Metric
Performance That Speaks
See measurable impact across helpdesk operations with data-driven ticketing.
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Resolve Tickets Anytime, Anywhere
Raise, track and close tickets on the go with a mobile-first platform built for field teams and managers.
Access the complete helpdesk on mobile with real-time updates, push notifications and easy ticket actions for every team.
Get instant alerts on new tickets, approvals, SLA breaches and escalations to take quick action without any delays.
Equip field staff to update, close and capture proof of ticket resolution directly from the mobile app on site.
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From Manual to Smart Ticketing
Move helpdesk operations from manual to digital with automation, real-time tracking and AI-driven ticket intelligence.
Smart Automation
Automate ticket routing, follow-ups and escalations to reduce manual effort and delays.
No Manual Logs
Eliminate spreadsheets and registers with a fully digital ticketing system end-to-end.
Zero Follow-Ups
Auto alerts and workflows keep tickets moving without constant manual follow-ups.
Unified System
Manage tickets, teams, assets and SLAs from one connected operational platform.
Live Visibility
Track tickets, agents and SLAs live with dashboards, alerts and instant operational data.
Predictive Insights
Use AI to predict ticket spikes, optimise staffing and prevent recurring service issues.
Measurable Business Outcomes
Built for Real Operational Impact
Improve resolution speed, reduce costs and boost satisfaction with smart ticketing.
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Resolve issues faster with auto-routing
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Improve team productivity with automation
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Eliminate manual logs and lost tickets
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Control service costs across operations
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Scale easily across sites and teams
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Ensure SLA and compliance adherence
Industries
Built for Every Industry
Designed for diverse industries with flexible workflows supporting all service and support needs.
Healthcare & Hospitals
Manage patient service requests, equipment complaints and housekeeping tickets with faster response times, structured escalations and complete audit trails for compliance.
Learn MoreFactory & Warehouse
Capture machine breakdowns, safety incidents and maintenance requests with real-time tracking, auto-assignment to technicians and rapid resolution to minimise production loss.
Learn MoreAirports & Infrastructure
Handle passenger complaints, facility issues and service requests across terminals with automated routing, SLA-driven response and unified visibility across operational zones.
Learn MoreCorporate Facilities
Digitise workplace service requests, IT helpdesk and admin tickets across floors and locations with unified tracking, faster closures and improved employee experience.
Learn More
Hardware
Advanced Hardware & Tracking Solutions
Power your helpdesk with advanced hardware built for instant ticket capture, real-time updates and unified integration with the OpsSuite platform.
QR Code Scanning
Enable instant ticket creation by scanning location-based QR codes, removing the need for forms, logins or app downloads for end users.
Learn more
IoT Sensor Alerts
Auto-generate tickets from connected sensors monitoring equipment health, environment thresholds and operational anomalies in real time.
Learn more
Mobile Workforce Devices
Equip technicians with rugged mobile devices for ticket updates, photo proofs and on-site verifications across multi-location operations.
Learn moreRun Your Helpdesk on Digital, Today
Take control of service operations with a ticketing platform built for speed, visibility and customer satisfaction.