Custom SLA Policies
Configure SLAs by priority, category, location and asset with custom response and resolution timelines.
One policy, every scenario
- Multi-tier SLA rules
- Priority-based timelines
- Location & asset-specific policies
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SLA Management
AI-Powered SLA Management for Guaranteed Service Delivery
Define, track and enforce SLAs in real time with automated alerts, escalations and performance insights across every team.
FMS Platform
Govern Every SLA, End-to-End
Set, monitor and enforce service-level agreements with real-time tracking, automation and breach prevention.
Business Value
Intelligent SLA Governance Starts Here
Move from reactive tracking to AI-led SLA management with real-time monitoring, automation and predictive insights.
Configure SLAs by priority, location, asset or service type with custom rules, response times and resolution targets.
Trigger real-time alerts, auto-escalations and reminders to act before SLA deadlines are missed.
Track SLA compliance, vendor performance and team accountability live with dashboards and AI-driven analytics.
Core Capabilities
All You Need to Manage SLAs at Scale
Manage service-level agreements across teams, vendors and locations with a flexible system that scales.
Real-Time SLA Tracking
Monitor every ticket against its SLA clock live with countdowns, status indicators and breach warnings.
Always on the clock
- Live SLA countdowns
- Visual breach indicators
- Pause and resume rules
Auto-Escalation Engine
Trigger multi-level escalations automatically when SLAs approach breach with alerts to the right stakeholders.
Never miss an escalation
- Multi-level escalation matrix
- Auto-alerts to managers
- Pre-breach notifications
Vendor SLA Governance
Track third-party vendor SLAs with performance scorecards, penalty rules and renewal alerts.
Hold vendors accountable
- Vendor SLA scorecards
- Penalty tracking
- Performance benchmarking
Metric
Performance That Speaks
See measurable impact across service operations with data-driven SLA management.
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Monitor SLAs From Anywhere, Anytime
Track, manage and act on SLAs on the go with a mobile-first platform built for managers and field teams.
Access live SLA dashboards on mobile with real-time updates, breach alerts and performance views for every team and location.
Get instant push notifications on SLA risks, breaches and escalations to take quick action and prevent service failures.
Equip field staff to update task progress, capture proof and close SLAs directly from the mobile app on site.
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From Manual to Smart SLA Management
Move service governance from manual to digital with automation, real-time tracking and AI-powered SLA intelligence.
Smart Automation
Automate SLA timers, alerts and escalations to reduce manual effort and missed deadlines.
No Manual Tracking
Eliminate spreadsheets and registers with a fully digital SLA management system.
Zero Follow-Ups
Auto alerts and escalations keep SLAs on track without constant manual follow-ups.
Unified System
Manage SLAs, teams, vendors and tickets from one connected operational platform.
Live Visibility
Track SLAs, breaches and performance live with dashboards, alerts and instant operational data.
Predictive Insights
Use AI to predict SLA risks, optimise resourcing and prevent recurring breaches before they happen.
Measurable Business Outcomes
Built for Real Operational Impact
Improve compliance, reduce penalties and boost service quality with smart SLA management.
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Improve SLA compliance with auto-tracking
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Reduce breaches with proactive alerts
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Eliminate manual logs and missed deadlines
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Hold vendors accountable with scorecards
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Scale easily across sites and service types
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Ensure audit-ready compliance reporting
Industries
Built for Every Industry
Designed for diverse industries with flexible SLA frameworks supporting all service and operational needs.
Healthcare & Hospitals
Enforce strict SLAs on critical medical equipment uptime, housekeeping response and patient service requests with real-time tracking, escalations and compliance reporting.
Learn MoreFactory & Warehouse
Track machine response and resolution SLAs across production lines, reduce downtime with auto-escalations and ensure vendor accountability for maintenance contracts.
Learn MoreAirports & Infrastructure
Manage SLAs across terminals, lounges and operational zones with automated tracking, vendor scorecards and audit-ready compliance reports for regulators.
Learn MoreCorporate Facilities
Govern IT helpdesk, housekeeping and admin SLAs across floors and locations with unified tracking, faster escalations and improved employee experience.
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Hardware
Advanced Hardware & Tracking Solutions
Power your SLA governance with advanced hardware built for accurate tracking, real-time data capture and unified integration with the OpsSuite platform.
IoT Sensor Monitoring
Auto-trigger SLA timers and breach alerts from connected sensors tracking equipment health, environment thresholds and operational anomalies live.
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Biometric Verification
Validate on-ground SLA closure with fingerprint-based authentication eliminating proxy entries and ensuring accurate compliance records.
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Mobile Workforce Devices
Equip technicians with rugged mobile devices for SLA updates, photo proofs and on-site verifications across multi-location operations.
Learn moreRun SLAs the Way They Should Be Run
Take control of service-level performance with a platform built for compliance, accountability and operational excellence.